Returns & Refunds Policy
This policy explains when access to The Answer Key can be cancelled and how money is returned. Because we sell access to an online service rather than a physical product, "return" means cancelling your remaining access.
Request a refund
1. When you can get a refund
- Within 14 days of purchase — if you have used very little of the service (fewer than 20 answered questions and no completed timed test), we refund the payment in full.
- The service did not work — if a technical fault on our side prevented you from using what you paid for and we could not fix it, we refund in full regardless of how long you have had access.
- Duplicate or incorrect charge — refunded in full, always.
2. When we cannot refund
- After substantial use of the service — because, unlike a physical product, lessons and practice material cannot be returned once studied.
- Because your examination score was not what you hoped. We do not promise a score, and we cannot guarantee results that depend on how much a student studies.
- After the purchased period has ended.
3. How refunds are paid
Refunds for card payments are returned to the same card used for the purchase, by bank transfer. We do not issue cash refunds for card payments, and we cannot send a refund to a different card or account. This follows the rules of the acquiring bank and applies to all card transactions.
Once approved, we submit the refund immediately. The time it takes to appear on your statement is decided by your own card issuer, and is commonly 5–10 business days.
4. How to request a refund
- Use Request a refund at the top of this page: log in, pick the purchase and the reason, and send. Or email sargsyanashot611@gmail.com from the address on your account.
- By email, include the purchase date and the last four digits of the card used.
- Tell us briefly why you are asking. If it is a fault on our side, describe what happened — it helps us fix it for everyone.
We reply within one business day and decide within three.
5. Cancelling without a refund
There is nothing to cancel. Plans are a single payment for a fixed period and do not renew: your access simply ends on its end date, and no further payment is ever taken.